| Frequently
Asked Questions |
General
information about accessing OURS
Account Information such as username and password
Help with using the
OURS system |
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General
information about accessing OURS
|
Do I have to use OURS?
Yes. Departments and users that wish to request programming
services from Computer & Network Services must submit the
request through OURS for proper approval. |
Can't I just call
Computer & Network services or send an e-mail?
No. Before a programmer can be assigned to a request,
we must have a valid OURS request number. |
I am new to OURS.
How do I obtain access?
Click the link on the OURS login page and complete the on-line
application. Complete the application online, print out the
application, and submit it to Malcolm Rice, VBRH M-24A. Once
we receive the application, your account will be activated. |
What do I need to
access OURS web?
You will need a computer that is capable of connecting to
the Internet with a web browser (IE or Netscape). You must
have JavaScript and cookies enabled. You will also need Adobe
Acrobat Reader to view the PDF Reports. Download
Acrobat Reader Now. |
If
I had access to the old OURS system, will I need to reapply
for access to OURS web?
No, all users were transferred from the old system to the
new system. |
How long can I work
in OURS in one session without being disconnected?
OURS timeout is set to automatically log out after 15 minutes
of inactivity. |
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Account Information such as username and password
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What
account information do I need to access OURSweb?
You will need your Directory Server username and your Directory
Server password. Your directory password, until you change
it, will be your employee ID (SSN) for faculty/staff. You
may change you password by going here: The
UAH Directory Server.
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I entered my password
but it still cannot find me in the Directory Server. What is
the problem?
Passwords are case sensitive while user names are not case
sensitive. If you are still unable to connect, please follow
this link to send email to the Directory
Server Administrator. |
What is my password?
Your directory password, until you change it, will be your
employee ID (SSN) for faculty/staff. You may change you password
by going here: The
UAH Directory Server. |
I forgot my password.
How do I get a new one?
Contact Computer & Network Services at 2610 or please
follow this link to send email to the Directory
Server Administrator. |
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Help
with using the OURS system
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Is there documentation
on how to use OURS?
Yes, the OURS documentation is screen based. Just click
on the Help button on any screen and you will receive help on
that particular screen. |
When I sign into OURS,
why does my navigational tool bar disappear?
To avoid data corruption and to protect your security, we
disabled the navigational tool bar to prevent you from going
backwards within the application. |
How do I navigate
within OURS?
Use the buttons displayed at the top of each page.
These buttons will allow you to move around within the system.
Help screens should load into a new window and have a close
button at the bottom of the screen. |
Should I altogether
avoid browser functions?
Yes. Please do not reload a page while you are working
in OURS. This also could cause data corruption. |
How will I know I
need to do something in OURS?
At every stage of the processing of the request, you will
be sent an email notifying you that you need to perform some
action with the request. Also, the request status will change
on the screen. |
The status on my current
request screen did not change and it should have?
While on the current request screen, the status of a request
will not change until the Current button has been pressed in
order to refresh the information on your browser. |
I did not enter all
of these requests, why do they show up on my current request
screen?
The current request screen listing is based on your security
level (Contact or Approval) and the departments to which you
have access. |
I need to add a request
for a different department but it is not in my list. How
do I add it?
You will have to contact the OURS administrator by email
at ours@email.uah.edu
and request that a department be added. Once approved,
it will show in your list. |
A funny screen just
popped up saying that the server could not fulfill the request.
What does that mean?
You tried to send some invalid data to the program.
First, make note of the error and what you were doing and report
the problem to the OURS administrator by email at
ours@email.uah.edu. Next, close your browser and log-on
to OURS again. If the problem returns, call the OURS administrator
at 2612, 2613 or 2618. |
There are names in
brackets in the description field , what does this mean?
It indicates who added to the description field after the
original request was entered. |
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